Why are telephone conversations recorded?

To prevent any misunderstandings arising at a later stage about whether things were done correctly, for instance in the event of a complaint or a difference of opinion about advice given.
To be able to evaluate conversations between the patient and the assistant and between the assistant and the doctor on duty within the framework of quality monitoring.
For the purposes of checking the quality of the telephone communications and improving this if necessary.
For use as a source of information if any complaints from patients arise..